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Privacy Policy

Last updated: March 29, 2026

Introduction

FLUENT STUDIO d.o.o. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use B2B Daily, our B2B ordering platform for wholesale food distributors.

Information We Collect

Business Information

We collect business-related information including company name, business address, tax ID, contact details, and order history necessary to provide our wholesale ordering services.

Usage Data

We automatically collect information about how you interact with our platform, including IP addresses, browser types, operating systems, and usage patterns to improve our services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and remember your preferences. You can control cookie settings through your browser preferences.

Legal Basis for Processing (GDPR Article 6)

We process your personal data under the following legal bases:

  • Contractual Necessity: Processing is necessary to fulfill our service agreement with you
  • Legitimate Interest: We process data to improve our services, prevent fraud, and ensure platform security
  • Legal Obligation: We process data to comply with tax, accounting, and other legal requirements
  • Consent: For marketing communications and optional features, we obtain your explicit consent

How We Use Your Information

  • Process and fulfill your wholesale orders
  • Communicate with you about orders, services, and updates
  • Improve and optimize our platform functionality
  • Comply with legal obligations and prevent fraud
  • Provide customer support and technical assistance

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

EU Data Protection: All data is stored and processed within the European Union in compliance with GDPR requirements.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data
  • Right to Restriction: Limit how we use your data
  • Right to Portability: Receive your data in a structured format
  • Right to Object: Object to certain data processing activities

Data Retention

We retain your business data for as long as necessary to provide our services and comply with legal obligations. Order history and transaction data may be retained for up to 7 years as required by tax and accounting regulations.

Third-Party Services & International Transfers

We may share your data with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support. These providers are contractually obligated to protect your data and comply with GDPR requirements.

International Data Transfers: If we use service providers outside the EU, we ensure appropriate safeguards are in place through Standard Contractual Clauses (SCCs) or adequacy decisions as required by GDPR Article 46.

Automated Decision-Making & Profiling

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you. Any data analysis is performed for service improvement purposes only, with human oversight.

Data Breach Notification

In the event of a data breach that may pose a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, in accordance with GDPR Article 33 and 34.

Children's Privacy

Our service is intended for business users only and not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such information immediately.

GDPR Compliance & Your Rights

FLUENT STUDIO d.o.o. is fully committed to compliance with the General Data Protection Regulation (GDPR). As a European-based company serving wholesale food distributors, we understand the importance of protecting business data and respecting privacy rights.

Data Protection Officer

Our Data Protection Officer oversees GDPR compliance and handles all data protection inquiries. We respond to all GDPR-related inquiries within 48 hours.

DPO Contact: [email protected]

Supervisory Authority: Relevant EU data protection authority
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant EU data protection authority or your local data protection authority.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Company: FLUENT STUDIO d.o.o.
Email: [email protected]
Address: Ulica Pajači 4, 10380 Donje Orešje, Croatia, EU
Company Registration No. (MBS): 081687826
VAT number: HR05248825572

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.